Self-Help Call-Center Expands Service Hours
Thursday, July 23, 2009
Due to significant growth in the number of people seeking pro se services via phone, starting Monday, July 20, the Judicial Branch Self-Help Call-Center will expand service hours to Monday - Friday, 8:30 a.m. to 3 p.m.
Three staff members will normally be available to take calls. If all three are busy helping people, callers will hear a message asking them to call back in a few minutes. With the increasing demand for help, callers may experience this delay in service.
The statewide Self-Help Call-Center, begun on a pilot basis in October 2007, was made fully operational statewide in April 2008. The public can call the help line using the phones at Self-Help workstations in courthouses and libraries, or from their personal phones.
Monday - Friday, 8:30 a.m. to 3 p.m. (closed legal holidays)