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Online Ticket Payment FAQs

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Contesting a Ticket

Why has the amount I owe increased?

A late penalty of $5 is added 21 days after the ticket enters our system and an additional fee of up to $50 is added 24 days after that.
If you signed an agreement to pay the fine and defaulted on the agreement, the fine will increase by the amount stated on the agreement.

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Can I contest a ticket after paying the fine?

No. Paying the fine amounts to an admission of guilt. If you have questions about contesting a ticket, read the "How do I contest a ticket?" section below.

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Can I contest a payable ticket without going through a trial?

Yes. In all cases where the fine is payable and you want to contest your ticket, the first step is to verify that your ticket is on file. To do so, either look up your ticket on our Web Payment Home Page or call the Violations Bureau at (651) 266-9202. Once you have verified this, you must come to either our St Paul or Maplewood locations and ask to speak with a Hearing Officer. Violations Bureau Locations

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How do I contest a ticket?

To plead not guilty or to plead guilty and offer an explanation:

  • Look up your ticket on the Web Payment Home Page or call (651) 266-9202 to find out if the ticket has been filed. It may take up to 10 business days for your ticket to be filed with the Court.
  • Once you have confirmed that the ticket has been filed, press zero (0) to speak with a representative and make an appointment to speak with a Hearing Officer. 

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Can I contest a ticket through the mail?

No, you must see a Hearing Officer in person.

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What is a Hearing Officer?

A Hearing Officer is someone authorized by the Court to hear what you have to say about your ticket and make a decision about your fine based on your explanation. Hearing Officers also have the authority to dismiss certain offenses under specific circumstances, to make arrangements to pay a fine over time, to authorize special programs, and to accept a plea of Not Guilty and set your case for court. Hearing Officers are available at the St. Paul and Maplewood Court locations between the hours of 8:00 am and 3:30 pm.

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Can I make an appointment to see the Hearing Officer?

Yes.   To make an appointment at either the suburban or downtown locations, call (651) 266-9202. (When options are prompted, press "0" to speak directly to our phone staff.)  Have your citation number and any personal scheduling information available to you when you call.

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