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What Staff CAN and CANNOT do for you

St Louis County, Duluth

Excellence in Service

Each Judicial District in the State of Minnesota is committed to providing court-related services to external customers in an efficient manner. External customers include litigants, attorneys, jurors, witnesses, victims, media representatives, advocates, appellate courts, criminal justice stakeholders and members of the public presenting themselves to request a service provided by the trial courts. In an attempt to achieve this goal, every person employed by the court system (including judges, judicial staff, administrative staff) shall make the best effort to follow the standards listed below and adopted by the Conference of Chief Judges on May 19, 1995.

External Customers of the court system can expect all trial court employees to:

  • Demonstrate respect and courtesy.
  • Treat all customers fairly and equitably;
  • Provide to the extent authorized by law, a prompt and courteous response to both oral and written request for pertinent information on cases and proceedings;
  • Furnish adequate information regardingwhat to expect of the court system and instructions on how to use the services. Information and forms should be provided in an easy to read, understandable format;
  • Provide service that includes as little personal inconvenience as possible.

The Court staff is here to help you in whatever way they can. Their role is to provide you with information, not legal help. They have been instructed not to answer questions if they do not know the answer and may refer you to other resources.

  • They cangive you information on a court case, unless it is unavailable by law
  • They canprovide you with general information on court rules, procedures and practices
  • They cannottell you what to say in court
  • They cannottell you what a judge might do
  • They cangive you court-approved forms (forms are not available for all legal proceedings)
  • They canassist you in filling out forms in conciliation court, domestic abuse, harassment and exemption cases **
  • They cangive you general information on deadlines

, court staff is here to provide you with information, not legal help. Court staff cannot act as your attorney. If you choose to represent yourself, you will have the same responsibilities as an attorney.

If you choose to hire an attorney, the legal resources listed in this brochure can assist you in locating an attorney who specializes in your area of law. These resources offer full, low and no fee legal referrals depending on your financial ability to pay.

Legal Aid of NE Minnesota(800) 622-7266
    Duluth(218) 726-4800
    Virginia(218) 749-3270
    Hibbing(218) 263-8791
Volunteer Attorney Program  
    Duluth(218) 723-4005
    Cloquet(218) 879-9560
Attorney Referral Program(800) 292-4152
Legal Aid of NE Minnesotawww.lasnem.org
Minnesota State Law Librarywww.lawlibrary.state.mn.us
State Bar Associationwww.mnbar.org
Minnesota Public Defenderswww.pubdef.state.mn.us

**  For more information, see Minnesota Statutes 491A.02, 518B.01, 609.748, 518B.01 and Minnesota Rule of District Court  504 (1997).