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Performance Measures
FORMAT FOR THE PERFORMANCE MEASURES REPORT
Each Operational Court (Civil Court, Criminal Court, Juvenile Court, Family Court, Probate/Mental Health Court) will have the following information:
Background: This area will show the filings or new cases for each year (from 2004 Weighted Caseload data at MN Supreme Court).
Customer: This area will show the results of our customer surveys for the following four topics (4th District Fairness Studies)
Is the court perceived as fair?
Is the court perceived as listening to the court users?
Do litigants understand the orders given by the court?
Do litigants perceive that cases are resolved in a timely manner?
Process: This area will show how each court is doing on 5 different measures
Clearance Rate —MN Supreme Court
Age of Pending —4th District data management reports
Percent Pending – MN Supreme Court
Average Age of Disposed Cases -4th District data management reports
Average Number of Appearances – 4th District data management reports
Other areas of the Court will have information about the type of work that is done in their area and how it relates to our vision and mission as a Court. These areas may not have specific Process performance measures. These areas include:
Scheduling Unit (schedule interpreters, court reporters and judicial officers)
Jury Office (summon jurors to handle jury trials)
Psychological Services (forensic psychologists that conduct Court ordered examinations)
Self Help Service Center (provides assistance for self represented litigants)
Domestic Abuse Service Center (provides assistance to domestic abuse victims)
Guardian ad Litem Office (assigns Guardians Ad Litem as advocates for children in Court)
Public Service Level (allows filing of civil, family and probate documents on the skyway)
Hearing Office and Traffic/Violations Bureau (citizens disputing citations can request a hearing in this office or go to the TVB to pay a ticket in person)
Human Resources (Fourth Judicial District unit for hiring and representation of employees)